Latest News from the Hyra team
Hi there,
We are happy to introduce Feedback Portals — a new way for group owners to collect feedback in a centralized platform.
Additionally, we've also improved the accuracy of our Activity Tracking module in this update. Check out the details below:
The Feedback Portal is a public site where any registered Hyra user can post feedback, like feature requests or bug reports. It completely replaces the old system of using Discord bots, giving your development team one centralized place to track everything.
You've already seen how we use the feedback portal to collect ideas and decide what to build next for Hyra—now, it’s time to let everyone use it for their own communities.
⚠️ To enable feedback portal, you'll need the Workspace Administrator permission.
To enable the feature, head over to Workspace Settings and under Feedback, you can change the looks of your site and create different boards for different types of feedback.
In each board, you can customize how it looks, post categories and the stages of a post.
What are stages?
A 'Stage' tracks the status of a feedback. As no two feedback types are the same, community managers can set different stages per board following their development process.
Following the update, workspace administrators can now assign the following roles to their staff members to help them moderate the portal.
Note: Many of these permissions can be abusive if given to the wrong people (like removing comments or posting on someone's behalf). To make sure all feedback is accepted fairly, please ensure you only select these roles for your staff members.
For staff members that can access the Feedback portal as an administrator, a staff panel is found on the right side of the post allows you to manage a post. From changing it's status, category and more.
In addition, we are also happy to announce that we'll be moving the feedback portal of Hyra to https://app.hyra.io/feedback/UTeZFFBG/feature-requests
As always, you can still be able to access the portal by simply typing https://feedback.hyra.io.
In this update, we've also made improvements to the Activity Tracking system. By introducing a heartbeat system and an improved module, we are able to improve the accuracy of the activity tracking system. While this change is entirely under the hood (meaning you won't notice any visual difference), this makes tracking more reliable.
What should I do as a Workspace Owner?
No changes are needed to your end. Even to those who forked the module to fit their specific needs.
That's all for today's update! If you have any questions, feel free to reach out to us and for those who have any suggestions on the next feature update, let us know in our brand-new feedback portal!